Once our member companies receive the ticket giving notice of your dig project they each review their detailed maps to determine if their underground facilities are dangerously near your site, or if they cross your site, and where on your site they are buried.

Each member company will respond to your request within three working days excluding Saturdays, Sundays and holidays. Some of our members will respond to your request by e-mail providing site plans showing the location on or near your site of their underground services. Other member companies will provide physical surface markings by sending a representative to your site. Some members will also provide digging instructions and other relevant safety information.

Your excavation activity must start within 14 calendar days of placing your request and your ticket will be valid for a maximum of 30 calendar days from the date your request was placed. Some member companies may request more frequent update requirements.

Some utility owners do not identify services on private property. Private property services are sometimes referred to as secondary lines or house lines as they have been installed by a developer and not the utility owner. Secondary lines can be located by engaging private contractors to do the work.

If a member company does not respond to a request within the three working days contact BC One Call and we will follow up with the appropriate member on your behalf.

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