Before getting started, please read the following important information:

-A minimum of (3) three full working days' notice - excluding Saturday, Sunday and statutory Holidays is required
-If your locate request is an emergency, you must contact a BC One Call DPA at toll free 1-800-474-6886.
-If you do not receive a confirmation within 24 hours of submitting your request please contact BC One Call at
-BC One Call provides a 24/7 service 365 days a year. Locate requests can be submitted by phone or online.
-Not all utility owners are members of BC One Call. You must contact any other parties who may have underground facilities in your dig area.


A convenient way to request a routine locate request is through the BC One Call Web Portal. Simply submit the locate information online and a ticket confirmation will be emailed to you once it has been processed by BC One Call.

Click the following link to access the New Web Portal

Web Portal Locate Request Online

For details on how the Web Portal locate request service works, read the following documentation.

Web Portal Documentation

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