It's simple. To get started all you need do is pick up the phone and dial 1 800 474-6886 no less than three working days before you want to dig. You will reach a helpful and knowledgeable BC One Call operator who will ask you questions about your dig project.

Give us the details of your project. You will be asked to provide contact information, such as your name and telephone numbers where you can be reached during regular business hours, and you will be asked to identify the exact location of your planned excavation. You will also be asked:

How deep will you be digging? When do you plan to begin work? Are you digging on public or private property, or both? Where on the property will you be digging?

The best way to answer the questions is to fill out the Excavation Site Information form before making the call. This way you will get all your ducks in a row, ready for the call. Then, when you make the call you can refer to your completed form for the information the operator will require. You can get the Excavation Site Information Form by downloading it here or by calling BC One Call and requesting that it be faxed to you.

BC One-Call provides year-round service to the British Columbia excavating community. We are ready to take your call Monday to Friday (excluding statutory holidays) from 7 AM to 5 PM for routine requests, and accept Emergency calls 24/7/365. Routine requests can also be submitted at any time of day (or night!) through our website www.bconecall.bc.ca/Webportal.php

There are no charges or costs to you for anything associated with this process.

Emergency locate requests.
If your type of work is repair or replacement of essential services, environmental contamination, clean up of oil or hazardous waste spills or a safety concern and you have an emergency crew on site or en-route contact BC One Call to place an emergency locate request. Our members will respond ASAP.

Do not use the BC One Call web E-Ticket to place an emergency locate.

Prefer email?
As it is our goal to provide effective options to the users of our service BC One Call has implemented web (E-ticket) requests. You can find this information under Click Before You Dig.

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