MEMBER FREQUENTLY ASKED QUESTIONS
When companies, municipalities and other owners and operators of buried facilities meet with BC One Call there are some common questions about our service that frequently arise. If you are not yet a member of BC One Call here is some information to support your decision to sign on for safety.
What is BC One Call?
A. BC One Call is a not for profit association providing a public service for British Columbians. Its members include the owners and operators of buried facilities such as pipelines, water utilities and telecommunications cables and its users include anyone who plans to disturb the ground in British Columbia.
Is there a charge to the caller using BC One Call?
No. The call is free using the 1-800-474-6886 number and air time is donated on both cellular networks using *6886.
Once BC One Call receives a call requesting locate information, who provides the facility location information?
The member company provides the information. BC One Call does not do locates. We advise the excavator which member companies are being notified and the member follows procedures already in place for advising people of the location of buried facilities.
Are members required to provide BC One Call with computer-ready maps showing the location of facilities?
No. Computerized mapping is the preferred format because of its easier to integrate with the BC One Call mapping system. BC One Call however will make every effort to utilize other mapping systems available to members.
We have a procedure in place for handling of locate requests. What does BC One Call do that we don't?
We save you time and money. Our customer service representatives are dedicated to handling locate requests and have a systematic approach for collecting the necessary information. By using BC One Call you free your staff up to focus on other tasks and at the same time ensure you operate with due diligence.
How much does it cost to join?
All members pay a $2.90 fee per notification and a one-time joining fee of between $100 - $2,500. Shareholders, who have a seat on the Board of Directors, also pay a one-time fee of $30,000. We anticipate that as membership grows, costs will decrease.
What are the benefits of joining BC One Call?
Reduced risk of accidents, injury, environmental or facility damage and down time, as well as improved safety and lower litigation and compensation costs.