Frequrently Asked Questions at BC One Call

FREQUENTLY ASKED QUESTIONS
As companies, municipalities and other owners and operators of buried facilities meet with BC ONE CALL representatives, some common questions about the service arise. If you are not yet a member of BC ONE CALL here is some information to support your decision to sign on for safety.

"We endorse your effort to establish a 'one call' system across the province and applaud your members for their commitment to safety"
--International Union of Operating Engineers Local 115

Q. What is BC ONE CALL?

A. BC ONE CALL is a non-profit association providing a public service for British Columbians. Its members include the owners and operators of buried facilities such as pipelines, water utilities, telecommunications cables, and its users include anyone who plans to disturb the ground in B.C.

Q. Is there a charge to the caller using BC ONE CALL?

A. No. The call is free using the 1-800-474-6886 number and air time is donated on both cellular networks using *6886.

Q. Once BC ONE CALL receives a call requesting locate information who provides the facility location information?

A. The member company. BC ONE CALL does not do locates. We advise the excavator which member companies are being notified and the member follows procedures already in place for advising people of the location of buried facilities.

Q. Are members required to provide BC ONE CALL with computer-ready maps showing the location of facilities?

A. No. BC ONE CALL sends members forms of the appropriate rural or municipal areas and the member indicates the location of its buried facilities on the map grid. We then enter the data onto our computer system.

Q. We have a procedure in place for handling locate calls. What does BC ONE CALL do that we don't?

A. We save you time and money. Our operators are dedicated to handling locate requests and have a systematic approach for collecting the necessary information. By using BC ONE CALL you free your staff up to focus on other tasks yet ensure you operate with due diligence.

Q. How much does it cost to join?

A. All members pay a $3.50 fee per notification and a one-time fee of between $100 - $2,500. Shareholders, who have a seat on the Board of Directors, also pay one-time fee of $30,000. We anticipate that as membership grows, costs will decrease.

Q. What are the benefits of joining BC ONE CALL?

A. Reduced risk of accidents, injury, environmental or facility damage and down time, as well as improved safety and lower litigation and compensation costs.


	BC ONE CALL Suite 222, 4259 Canada Way Burnaby, BC V5G 1H1 Tel: 604-257-1900 Fax: 604-451-7983 or via email: info@bconecall.bc.ca		For More Information: Darlene J Stang Operations Manager, BC ONE CALL Tel: 604-257-1900 Fax: 604-451-0344 info@bconecall.bc.ca