FREQUENTLY ASKED QUESTIONS


What are the hours of operation for BC One Call?

BC One Call provides a 24/7 365 days telephone service by calling 1 - 800 474-6886. Locate requests can be faxed 24 hours a day to (604) 451-0344 or you may use the BC One Call web (E-ticket) accessed from our web-site www.bconecall.bc.ca. Fax and web requests received after regular business hours (5:00 PM Monday to Friday, weekends and holidays) will be processed the next business day.

How do I know if the ticket has been processed? What if it does not go through?

If you submit a web request you will receive a confirmation number once you submit the information online. This is not the same as a BC One Call ticket confirmation number. The BC One Call ticket confirmation number will be emailed to you once the ticket is processed by BC One Call. If you submit a request by fax you will receive a BC One Call ticket confirmation number by fax once the ticket is processed by BC One Call. If you do not receive a BC One Call ticket confirmation number via email or fax, please contact BC One Call at 1-800-474-6886.

How am I contacted once a fax or web request is sent?

You will be contacted with the BC One Call ticket confirmation in the same method as the request was sent. If additional information is required or you have indicated that you want the locator to call to arrange a site meet the members will call you at the number you provide. Please ensure you are providing a contact number where you can be reached during regular business hours.

Where do I go to process a web ticket?

www.bconecall.bc.ca Click on "E-Ticket Request" link

What is the BC One Call fax number?

(604) 451-0344

How long is a one call ticket valid?

Your excavation activity must start within 14 calendar days of placing your request and your ticket will be valid for a maximum of 30 calendar days from the date your request was placed.

What do I do if my one call ticket is no longer valid?

If your one call ticket is no longer valid contact BC One Call at 1 800 474-6886 and request a relocate of your ticket.

Is there are charge for utilizing web or fax requests?

There is no charge for fax or web requests.

Do I need to include all information requested on the online and fax forms?

Complete and accurate information is the key to ensuring BC One Call is able to process your request, identify the appropriate members for notification and for our member companies to identify the location of their buried facilities. Inaccurate and/or incomplete information may result in a delay in processing your request.

When submitting fax or web requests ensure all mandatory fields are accurately and legibly completed. All additional information is beneficial to include as it ensures locate and member notification accuracy.

How much notice is required for a web or fax request?

BC One Call's member companies require three full working days notice excluding Saturdays, Sundays & holidays. However, if your excavation is of a short notice or emergency nature, please call BC One Call immediately at 1-800-474-6886.

Can anyone submit web tickets?

Anyone requesting the location of underground facilities can submit their request using the BC One Call web ticket.

Carefully read the information page as there is specific criteria for submitting a request by E-ticket. Use of the mapping feature of the BC One Call web (E-Ticket) will require installation of the Java program with the Javascripts enabled.

If you do not have a BC One Call Caller ID # and you are an excavator who uses the one call system frequently, contact BC One Call at 1 800 474-6886 to request a Caller ID # and password. For contractors with a Caller ID # your default password will be the last five digits of your telephone number. Passwords can be changed by contact BC One Call at 1 800 474-6886.

However, if your excavation is of a short notice or emergency nature, please call BC One Call immediately at 1-800-474-6886.



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